Frequently Asked Questions


There are many paid parking garages and surface lots around Woolworth Theatre. Click here for a complete list of parking options in Downtown Nashville.

Valet parking is available at the nearby 505 Nashville apartment building. Valet is open to the public.

Woolworth Theatre Parking Map


There are several hotels within walking distance to Woolworth Theatre. Click here for a complete list of hotels in Downtown Nashville.


Professional cameras with detachable or telephoto lenses are prohibited. Flash photography is not permitted.


You can wear a mask if you’d like. Masks are not required, but we support your choice to wear one if it makes you more comfortable. Woolworth Theatre follows the guidance of the Nashville Metro Government and Public Health Department.


Accessible seat tickets are available through the purchase process on AXS.com. Follow the link highlighted below to browse available accessibility seating.

Guest Services2022-09-26T01:19:41-05:00

Woolworth Theatre wants to provide you with an evening of entertainment and fun. If you need assistance at any time, please email vip@woolworththeatre.com or seek out a Woolworth Theatre team member.


Smoking is prohibited in all areas of Woolworth Theatre, including the use of e-cigarettes and similar devices.

Age Restrictions2022-09-26T01:00:15-05:00

All Shiners performances at Woolworth Theatre are 18+. Please be prepared to present a valid government-issued photo ID.

Code of Conduct2022-09-26T01:13:58-05:00

We want everyone who joins us at Woolworth Theatre to enjoy their visit. Please treat other guests and staff respectfully.

Prohibited items include weapons, outside food and drinks, oversized bags/backpacks, laser pointers and professional cameras/recording devices.

Smoking is not permitted inside Woolworth Theatre.

AXS Mobile ID2022-09-26T01:18:27-05:00

AXS Mobile ID digital tickets are tickets you use with your phone – like e-tickets or mobile tickets from an airline or movie theater — they make getting in easier than ever.

Simply show your tickets on your phone using the AXS app to enter the venue.

Select AXS Mobile ID as your delivery method when buying tickets (it’s free!), and then follow these simple steps to use them:

  1. Get the AXS app if you haven’t already.
  2. Open the app and sign in to see your tickets.
  3. Show the tickets in the app at the gate and get them scanned to enter.

If you’re going with a group, make sure everyone enters together, or transfer tickets to friends before the event.

Unlike e-tickets, AXS Mobile ID tickets are digital and cannot be printed for venue entry.

Don’t have access to wi-fi? Don’t worry. Your tickets will display in your AXS app on event day if you are connected to wi-fi or not.

Lost and Found2022-09-26T01:20:55-05:00

If you believe you have left something behind at Woolworth Theatre, please reach out to info@woolworththeatre.com.

Coat Check2022-09-26T01:21:20-05:00

Coat check is not available at this time.

Refunds and Exchanges2022-09-26T01:26:10-05:00

Woolworth Theatre does not accept returns or exchanges. Please contact vip@woolworththeatre.com with any questions.

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